About seven months ago, I met an American guy who had arrived at New Zealand just a few days before. While exchanging our sentiments (I am from Japan) on New Zealand and its culture, the guy told me how he was surprised to see the country is so Americanised, mentioning McDonald’s as one of the examples. Now, in a different sense, this was surprising to me, too. I had never had the idea that having McDonald’s is being Americanised. In fact, McDonald’s is nearly everywhere in the world so that many people think it has already become part of their own cultures. But then the question arises: How did this come to be the case? Here is a brief outline of its history (based on Hebert, 1997; McDonald’s Corp., 1997; Mclennan, 1996).
History
In 1937, McDonald’s was founded as a small local restaurant by two brothers, Maurice and Richard McDonald in Pasadena, California. In 1948, the brothers then converted their barbecue drive-in with car hops into limited-menu, self-service drive-in, in San Bernardino, California – the first advent of quick service restaurant industry.
It is in April 1955, however, that the real McDonald’s Corporation‘ launched, by a salesman called Ray Kroc, who gained exclusive US franchising rights from the brothers. Starting with Des Plaines, Illinois, McDonald’s rapidly extended its outlets first over the Chicago area, then the US and eventually all over the world, including two largest restaurants in Moscow (1990) and Beijing (1992), both with 700 seats. There are currently over 21,000 restaurants in more than 100 countries (and about 100 in New Zealand), and the 1996 year-end systemwide sales reached 31.812 billion dollars, 59 percent of which came from the outside of the US.
McDonaldization
The worldwide business of McDonald’s is not just a globalisation of its economy. In his book, The McDonaldization of Society,’ the American sociologist Dr. George Ritzer (1993, cited by Allan, 1997) contends that it also represents the process of rationalisation – “… the master concept of Max Weber’s analysis of modern capitalism, referring to a variety of related processes by which every aspect of human action became subject to calculation, measurement and control” (Abercrombie, Hill & Turner, 1988, p.902, cited by Allan, 1997). According to Ritzer, McDonaldization can be understood in terms of the following aspects:
(1) Efficiency: To achieve a specific purpose, people tend to prefer the way that maximises the speed and minimises the cost. However, in many spheres of society, such efficiency is defined for the sake of the industry or business, and people are nevertheless led to believe that it is beneficial to themselves (Allan, 1997; Keel, 1997). Some examples include, ATM, self-service petrol, or more recently, we began to serve drinks for ourselves in certain fast food restaurants.
(2) Calculability: This is the emphasis of the notion that the more, the better, as well as the faster, the better (Allan, 1997; Keel, 1997). That is, quantity and quickness are often equalised with quality. For instance, many people are prone to evaluate products in terms of how much they sold within what period of time, whether they be CDs, films, cars, or even tourist attractions. Or else, as for fast food, things like Extra Value Meals’ or Big Crunch (or Tower) Burger Combo’ are constantly offered, and they really do please most customers.
(3) Predictability: Society is more and more structured and organised so that people can predict what will happen in particular situations with reasonable accuracy (Allan, 1997; Keel, 1997). People expect the same procedures and tastes as last time in restaurants, or enjoy sequels of movies, video games, TV series and the like with which they had pleasant experience before. Buildings are constructed into similar layout with similar decorations.
(4) Control: Uncertainty, unpredictability and inefficiency get eliminated from any rationalising systems, and that is especially manifested by the substitution of non-human for human technology (Allan, 1997; Keel, 1997). By this means, people have less to think and work on their own, yet at the same time, less control over their own actions. For example, employees only have to follow the instructions and push the buttons in fast food shops; supermarkets have replaced old registers with scanners; automatic operation of trains is becoming prevalent, and so forth. Again, these are not for the interests of employees or customers, but for those of employers.